License models

We offer three models of licensing and delivering Tritius - from a proven license ownership to modern subscription of a service when you don't need to care about anything. The choice is up to you.

  • Online web service (subscription, SaaS)
  • Purchase license and operating on your server
  • Purchase license and operating on our server (server hosting)

Here is the overview table that shows the differences between the variants.

Variant Web service
(subscription, SaaS)
Server hosting
(your license, our server)
License purchase
(your server)
Payment Regular payment
(monthly / quarterly)
One-time payment for the license
+ monthly for the server hosting
One-time payment
(for the license)
System operation In the professional
data center
In the professional
data center
On your server
Property rights License rental License ownership License ownership
Server management Included in service Included in hosting Not included
Data ownership Library is the exclusive
owner of the data
Library is the exclusive 
owner of the data
Library is the exclusive 
owner of the data
Recommendation Suitable for all who want to
take advantage of obvious
benefits of running system
as a service and who finance
it by own resources.
Suitable for subsidies.
You are the owner
of the license but you take
advantages of running
system as a service
Suitable for situations
when you really need to
have data on your own
servers due to legal
or other crucial reasons.

 

Web Service (SaaS)

Very modern, the easiest, and recommended choice is to operate the system Tritius on our servers as an online web service (SaaS).

This variant is actually renting the service of the library system and the system is run remotely in the professional data center.

You only rent the license of the system, so the price is significantly lower and more evenly distributed in time - there is no need to invest a large sum at once. However, this solution is not suitable for grants that require the acquisition of assets into your property.

This solution is particularly suitable for all who want to take advantage of obvious benefits of running system as a service and who finance it form own resources.

You can choose whether you want to share the selected data with others. 
  • For customers who want to benefit from participation in a common system (shared catalog, readers) we offer this option at a favourable price.
  • If you want a completely separate system, "solo server" is good choice for you.

You always remain the exclusive owners of your data, and you have full access to the backups - more here.

More, you can focus on the main activities of the library, because we take care of everything you need regarding the operation of the system:

  • training, setup and initial run of the application,
  • catalog availability on fast Internet line,
  • online support and warranty service,
  • server management and security,
  • automatic and immediate availability of updates,
  • data backups.

Because the system is run on our servers in a professional hosting server, the other benefits are the same as the "Server hosting" option:

  • high system availability 365 days a year (guarantee of at least 97% of time),
  • powerful server HW optimized for system operation including its renewal over time,
  • electrical power to the server itself and its cooling,
  • server maintenance and its security,
  • fast and stable internet connection (web catalog availability)
  • secure server connection including SSL certificate for free,
  • secure server location including permanent security,
  • secure data backup and archiving,
  • ensuring backup power sources (UPS) and their renewal over time,
  • active server and system monitoring.
We also guarantee the compatibility of server operation with the new European Privacy Policy (GDRP).

Server hosting

In this case you own the license but Tritius is run on our server.

This variant is recommended if you necessarily need to be the owner of the license - suitable for subsidy programs.

You are the owner of the license but still using the advantages of running the system as a service. You pay once for the license (main part of the price of the system) and then you pay regular significantly discounted fee for the run of the system on our server.

Tritius run on our server in a professional hosting center includes:

  • high system availability 365 days a year (guarantee of at least 97% of time),
  • powerful server HW optimized for system operation including its renewal over time,
  • electrical power to the server itself and its cooling,
  • server maintenance and its security,
  • fast and stable internet connection (web catalog availability)
  • secure server connection including SSL certificate for free,
  • secure server location including permanent security,
  • secure data backup and archiving,
  • ensuring backup power sources (UPS) and their renewal over time,
  • active server and system monitoring.
We also guarantee the compatibility of server operation with the new European Privacy Policy (GDRP).

License purchase

This option corresponds to the ordinary purchase of the license and subsequent running on your own server within your organization (or anywhere according to your wishes).

You look after the server, or with the agreement of remote access together with us.

This solution is suitable for situations when you really need to have data on your own servers due to legal or other crucial reasons.

Data ownership and backups

You are always the exclusive owner of your data.
 
Question about data ownership is heard more and more often regarding new license models. However, the situation is extremely simple and always has been the same for all the variants - you are the owner of the data.
 
In the case of operation of your system on our servers is your data ownership clearly guaranteed by the contract. Additionally, you have continuous access to backups of your data. For this purpose, we created a special user interface through which you can periodically check or download your own data at any time.

Free choice of the system

You have always access to your data and you are the exclusive owner of them. We never prevent you from possible transition to a different system.

However, we hope that we will remain partners. We work and live for the libraries - we dedicate most of our lives to it. We guarantee the long-term quality of the system, we provide professional support and services, and above all, we truly listen to your needs. Thus, we often come first with new features.

Service and maintenance activities

Following rules for service and maintenance are applicable depending on the selected model of licensing and system operation.

Variant Licence purchase
(your server)
with SLA
Server hosting
(your licence, our server)
with SLA
Web service
(subscription, SaaS)
without SLA
Web service
(subscription, SaaS)
with SLA
Regular service and maintenance activities
Warranty bug fixes Yes Yes Yes Yes
Post-Warranty bug fixes Within UPDATE Within UPDATE Yes Yes
New versions Within UPDATE Within UPDATE Yes Yes
System setting changes Yes Yes Limited * Yes
User consultations     Yes **     Yes ** Limited *     Yes **
Guarantee of reaction times for errors Yes Yes Yes Yes
Guarantee of reaction times for requested setting changes Yes Yes NO Yes
Access to helpdesk Yes Yes Yes Yes
Live system monitoring Yes Yes Yes Yes
VM maintenance (security updates, SSL certificates) Yes Yes Yes Yes
One-off service and maintenance activities
Training and installation of the system at the place of the customer 16 € / 0,5h 16 € / 0,5h 16 € / 0,5h 16 € / 0,5h
Import of external data on request 16 € / 0,5h 16 € / 0,5h 16 € / 0,5h 16 € / 0,5h
Development of custom functions and individual customization 24 € / 0,5h 24 € / 0,5h 24 € / 0,5h 24 € / 0,5h
Co-operation in solving false defects and defects caused by external influences 24 € / 0,5h 24 € / 0,5h 24 € / 0,5h 24 € / 0,5h
Co-operation in integrations 24 € / 0,5h 24 € / 0,5h 24 € / 0,5h 24 € / 0,5h
 
* Basic setup / consultation is free for the first 30 minutes. Afterwards the fee is 16 € / 0.5h. This limitation does not apply for the first month after the start up.
** Consultations are provided free of charge by the helpdesk and hotline.

Service provision parameters

Warranty service represents mainly fixing of basic functions of the system, which are described in a separate document. Primary System Functions (highlighted in the list) have highest priority.
Non-warranty service includes all other requirements. The most common are requirements to change some settings or requests for minor adjustments of system.

Priorities and guaranteed deadlines

All of these deadlines are calculated within the working time of our support.
 
We guarantee a shorter response time and resolution time for higher priority events. The priority of event is distinguished according to the following table.
 
Priority Description
A - Blocker
A major problem with the availability of the system. It's impossible to use the system at all or the basic system functions do not work.
E.g. change of the authentication system (LDAP) settings by organization.
Beware, this may be an internet connection problem. We recommend to check internet availability before contacting our customer support.
B - Critical A malfunction that prevents some of the primary function of the system from the listed System Basic Functions and / or causes data errors in multiple system locations or errors that greatly affect the operation of individual components of the system, causes errors in data that cannot be corrected by the client and there is no substitute solution (workaround).
C - Major A serious problem in one of the System's Basic Functions. You can bypass the issue with an alternative solution, or it's the third-party device-dependent functionality.
D - Minor Less serious requirements and minor bugs that do not affect the correct operation of the system. For example, they only decrease user comfort.
 
Tritius Solutions a.s. reserves the right to change the classification of a user-specified request.

Guaranteed warranty service parameters

Issues have to be entered by the user in the online service application and marked as a system error (bug) to guarantee maximum reaction and resolution time.
 
Priority Event type (issue) Max. reaction time Max. resolution time
A - Blocker Bug < 4h < 8h
B - Critical Bug < 2 days < 5 days
C - Major Bug < 7 days < 14 days
D - Minor Bug < 7 days < 30 days

Guaranteed non-warranty service parameters

This service is provided according to signed Service Level Agreement (Level II or III).

Priority Event type (issue) II. Level Service III. Level Service
Max. reaction time Max. resolution time Max. reaction time Max. resolution time
A - Blocker Configuration < 8h < 24h < 4h < 8h
B - Critical Configuration < 4 days < 10 days < 2 days < 5 days
C - Major Configuration < 14 days < 30 days < 7 days < 14 days
D - Minor Configuration < 30 days < 60 days < 14 days < 30 days

If no service level agreement is concluded, service is provided at level I for an hourly rate according to actual price list with minimum time unit ½ hour.

Service Level Agreement (SLA)

If necessary, we provide advanced service level agreement contracts with guaranteed service levels following your organization needs (configuration of your IT environment, uptime guarantee, and reaction times to reported problems, etc.).

Licence pricing

We are preparing public interactive price list.

If you are looking for a quotation, please contact us now at sales@tritius.com or by telephone (+420) 722 163 715.

Service price list

Non-warranty service (especially performing the required adjustment and minor modifications to the system) is preferably provided by service level agreement with flat-rate payment.

Every system requires at least minor adjustments and changes based on operational circumstances, and you can be sure that your requirements will always be easily processed - we guarantee the reaction time and you have already approved funds in your budget.

We offer the following levels of service. Parameters of each level are described separately in the Service Provision Parameters section.

The price depends on the number of client's computers on which our SW is operated and is paid quarterly, semi-annually or annually. The connected branch office computers are counted as a stand-alone library.

The following prices are approximate - individuals offer may vary depending on the actual organizational and technical environment of the organization.

All prices are without VAT.

Level III: Premium Service

Premium support for organizations that require guaranteed premium service. A Service Agreement (SLA) is concluded and all is covered by flat-rate payment.

Number of PC Price
1. computer on network or separately 15 € / month
2. to 4. computer on network á 8,5 € / month
5. to 10. computer on network á 5 € / month
11. and every other computer on network á 2,5 € / month

 

Level II: Professional Service

Professional support for organizations that want guaranteed quality service without any worries. A Service Agreement (SLA) is concluded and all is covered by flat-rate payment.

Number of PC Price
1. computer on network or separately 12 € / month
2. to 4. computer on network á 6,5 € / month
5. to 10. computer on network á 4 € / month
11. and every other computer on network á 2 € / month

 

Level I: Unguaranteed Service

Basic support for organizations that are not willing to conclude any form of service contract. Each service intervention is charged separately and response time is not guaranteed.

Non-warranty service charge is 16 € / 0.5h. The price does not include any travel expenses, if due to the nature of the service intervention needed physical presence.
 

General Terms and Conditions

Link to an external document: General Terms and Conditions